At iVision Vacuum we don’t just supply high-performance industrial vacuum cleaners: we want to offer a complete experience that accompanies the customer even after purchase, with the same level of attention, precision and reliability.
It is with this goal that we present an important innovation: a new after-sales support channel, managed directly by a dedicated technical team. A concrete evolution of our approach to support: direct, personalised and above all human.
Direct contact with our technical team
From today, for any support need, simply send an email request to [email protected]. Each request is taken care of by iVision’s qualified technicians with specific expertise in industrial vacuum systems.
Forget chatbots and pre-packaged answers: you will be answered by a team of specialised, trained people, able to analyse your query and follow it through all its stages, right up to complete resolution.
Traceability and constant updates
Once the e-mail has been sent, you will receive an acknowledgement confirming that it has been taken care of.
From that moment on, you will be able to follow the evolution of your request step by step, thanks to a notification system that will keep you up to date on every stage: acceptance, analysis, any requests for technical investigation and closure of the case.
Each report is handled in a structured and traceable manner to ensure transparency and fast response times.
Not a call centre, but an in-house team of experts
This new approach to support management is designed to shorten distances. Each ticket is examined by our qualified staff, who are fully familiar with the products and requirements of the various industries in which we operate.
In an increasingly automated world, we have chosen to invest in people. Because we believe that the value of a company is also measured in the way it responds when the customer needs help.
More efficiency, less downtime
The introduction of this new service is part of our company philosophy: constant innovation and total customer focus. Our vacuum cleaners are designed to eliminate downtime and optimise production processes, and our after-sales support follows the same logic.
👉 Do you need assistance? Write to [email protected] we are ready to take care of your needs with the expertise that sets us apart.
